Dear ,
We hope you are well.
We are contacting you in relation to an outstanding balance on your account of £1..
We are aware that you are still in contract with us, but the outstanding balance has now built up into a debt. We would like to give you the option to make the payment before any further action is taken.
We will send you an Invoice for the full outstanding amount within 3 working days, where you will be able to make the payment directly. Please let us know when this has been paid so I can link it to your account.
If you are having difficulties making full payment, please let us know and we will see what options we have available in supporting you to split the payments to make them affordable for you.
If we do not hear from you in 7 days, your account will automatically go into a debt journey, and subsequently a debt collection agency will get involved to arrange the collection of debt and there may be further charges added onto your balance.
Please also note that if you have no active Direct Debit on your account (for future monthly payments), you will not be able to log into your online portal until this has been set up. We have attached a link below for you to get this set up. Please let me know when this has been done so I can link this to your account to ensure all further payments are being taken on time and correctly.
We look forward to hearing from you soon.
Kind Regards,
Billing team
E: billing@octaplus.co.uk
Tel: 03337729009