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Out of contract - Debt

Dear Customer, 
We hope you are well.
We are contacting you in relation to an outstanding balance on your account of £...
We are aware that your contract with us has ended, but the outstanding balance has now built up into a debt. We would like to give you the option to make the payment before any further action is taken.
(Please get back to us if the contract has been renewed as we can give you flexibility to split the cost.)
We will send you an Invoice for the full outstanding amount within 3 working days, where you will be able to make the payment directly. Please let us know when this has been paid so we can link it to your account. 
If you are having difficulties making full payment, please let us know and we will see what options we have available in supporting you to split the payments to make them affordable for you. 
If we do not hear from you in 7 days, your account will automatically go into a debt journey, and subsequently a debt collection agency will get involved to arrange the collection of debt and there may be further charges added onto your balance. 
We look forward to hearing from you soon. 


Kind Regards,

Billing team 
E: billing@octaplus.co.uk
Tel: 03337729009 

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